{"id":4112,"date":"2023-06-14T00:00:00","date_gmt":"2023-06-13T23:00:00","guid":{"rendered":"https:\/\/well-tax.com\/hmrc-shuts-down-major-phone-line-millions-affected\/"},"modified":"2023-09-25T19:37:14","modified_gmt":"2023-09-25T18:37:14","slug":"hmrc-chiude-la-principale-linea-telefonica-milioni-di-persone-colpite","status":"publish","type":"post","link":"https:\/\/well-tax.com\/it\/hmrc-shuts-down-major-phone-line-millions-affected\/","title":{"rendered":"L'HMRC chiude un'importante linea telefonica: Milioni di persone colpite"},"content":{"rendered":"<p>In una mossa che ha lasciato milioni di famiglie senza accesso alla sua linea telefonica di autovalutazione, l'HMRC ha annunciato che chiuder\u00e0 una delle sue principali linee telefoniche. La chiusura, che durer\u00e0 dal 12 giugno al 3 settembre, fa parte di una sperimentazione dell'HMRC volta a incoraggiare le famiglie a cercare aiuto nei servizi digitali del dipartimento.<\/p>\n<p>La decisione di chiudere la linea telefonica \u00e8 volta a liberare un maggior numero di consulenti per rispondere alle chiamate urgenti su altre linee e per interagire con i clienti. Secondo l'HMRC, la sperimentazione del \"modello stagionale\" consentir\u00e0 al team di rispondere a circa 6.600 altre chiamate al giorno. La linea telefonica riceve in genere un numero molto inferiore di chiamate nei mesi estivi, con un volume di chiamate superiore di circa 50% tra gennaio e aprile rispetto a giugno-agosto.<\/p>\n<p>I clienti potranno utilizzare nuovamente la linea a partire dal 4 settembre 2023, in modo da ricevere assistenza nei cinque mesi che precedono la scadenza del SA, il 31 gennaio 2024. L'HMRC stima che circa due terzi di tutte le chiamate relative all'autovalutazione possano essere risolte dai clienti online. Per garantire che i clienti non perdano l'assistenza durante la chiusura, l'ufficio delle imposte aumenter\u00e0 anche il numero di consulenti disponibili sulla webchat, sulla linea telefonica di assistenza online e sulla linea telefonica del team di assistenza extra.<\/p>\n<p>I clienti che hanno domande sulla loro dichiarazione dei redditi auto-valutativa sono invitati a visitare Gov.UK per una guida all'uso dei servizi online dell'HMRC.<\/p>\n<p>Domenico Santomasi<\/p>","protected":false},"excerpt":{"rendered":"<p>In a move that has left millions of households without access to its self-assessment helpline, HMRC has announced that it will be shutting down one of its major phone lines. The closure, which will last from June 12 to September 3, is part of an HMRC trial aimed at encouraging households to seek help from [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4441,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[],"class_list":["post-4112","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-taxation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>HMRC Shuts Down Major Phone Line: Millions Affected - WellTax<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/well-tax.com\/it\/hmrc-chiude-la-principale-linea-telefonica-milioni-di-persone-colpite\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HMRC Shuts Down Major Phone Line: Millions Affected - WellTax\" \/>\n<meta property=\"og:description\" content=\"In a move that has left millions of households without access to its self-assessment helpline, HMRC has announced that it will be shutting down one of its major phone lines. 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